This page explains how refunds work for the Android app "Firewall Pro" (the "App"), provided by CloudEx Inc. ("we", "us"). If anything about a refund is unclear, please contact us directly at the address below rather than going through any other channel.
Where to ask for a refund
E-mail:
We answer within 3 business days, and within 24 hours for anything we judge to be urgent.
Our position
The App is digital content you can use immediately after downloading it. Because of that, we do not offer refunds for reasons of personal preference — changing your mind, buying by mistake, or no longer needing the App. Nor is a refund available when the App works as specified but its scope is not what you expected.
We do refund an App that has not worked properly since you bought it, provided you contact us within 8 days of the original purchase.
Purchases on Google Play
- Within 48 hours of purchase you can use Google's own refund request (Google Play app → Payments and subscriptions → Budget and history → the order → Report a problem). Within that window Google handles it end to end.
- After 48 hours, if your case falls under "Our position" above, e-mail us at the address above within 8 days of the original purchase. Telling us your device name, your Android version and what goes wrong makes it quicker to confirm.
- Please write from the Gmail address of the Google account you bought with. That address alone lets us find the order, so you do not need to look up an order number.
- Once we have confirmed the refund applies, we issue it from our side. Depending on your payment method it can take a few business days to appear on your statement. Google also sends its own confirmation e-mail.
If you write from a different address, please reply with the e-mail address of the Google account used for the purchase. Without it we cannot identify the order and cannot proceed.
Subscriptions
The App is a one-time purchase. There are no subscriptions and no recurring charges, so there is nothing to cancel and nothing further will be billed.
Which purchases this covers
This policy covers purchases of the App made through Google Play. Purchases made through any other channel are not covered.
If you have received a refund for the App before, later re-purchases are not eligible.
Effective September 8, 2026